Hugo Job Vacancy

HUGO’s story is a familiar one. One built on the promise of human potential and the belief that talented individuals can create new realities should the right opportunities present themselves.

Headquartered in the U.S., HUGO is a multinational outsourcing company that specializes in customer service, data analyses + entry, and numerous other back-office support functions. It serves as a growth companion to its global clientele, lending resources to help them scale seamlessly.

We are recruiting to fill the position below:

Job Title: Business Executive (Customer Service Team Lead)
Location: Ibadan, Oyo
Work Hours: Shifting Schedule
Dress Code: Smart Casual (Jeans + T-shirt)
Job Responsibilities
Task Execution Responsibilities:

Independent thinking – the smarts and experience to competently assess the form, scope and duration of a range of inbound client tasks/jobs/requests
Execute samples/examples of each inbound task/job/request, which will serve as the template reference-point for your team members to follow
Manage workflow migration of each task/job/request from the client, and communicate progress succinctly, consistently + clearly to keep them abreast
Audit outputs from team before submitting to client completed and approved work
Serve as interface (communication) between Hugo Management and Client – expressing issues, concerns, feedback, updates and recommendations on their behalf.
Thoughtfully carve-up, organize and delegate digestible chunks of each task/job/request to your team members, complete with clear and detailed instructions, targets, timelines and output/completion expectations
Track progress (both proficiency and productivity) of team as they execute
Team Management Responsibilities:

Participate in the selection, recruitment, orientation, training, and coaching your team
Communicate job expectations and performance to team members as a going concern
Monitor both individual and team contributions, against role descriptions, performance benchmarks/targets and task-specific objectives as a going concern
Assign, schedule, and manage team toward the timely achievement of data analyses + entry objectives, against the backdrop of strict targets and timelines
Review performance related compensation actions, and enforce policies + procedures
Strategically plan and forecast team growth, scheduling and workflow management plans to optimize your account
Maintain a record (reports) of ongoing and completed work and communicate frequently to the client
Error-checking + auditing of inputted data (i.e., team’s work) before final submission
Conduct formal individual + team appraisals/reviews (monthly + quarterly) and author short summaries for employee improvement programs
Monitor and manage team happiness, growth, development and job satisfaction
Working as part of a team; improving under the guidance of a Supervisor
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Qualifications/Requirements

Minimum 2.2 from a reputable University
At least 3 years of customer service experience (a must)
Computer literate, internet savvy, efficient searcher using Google + responsible enough to work with minimum supervision
Strong written + spoken communication skills (full sentence construction, diction + grammar) are a must
Must be amenable to work on a shifting schedule
Must be willing to work in Ibadan, Oyo State
At least 1 year of prior experience building/managing a team
Touch typing, critical (at least 45 words-per-minute typing speed)
Proficient with Microsoft Office Applications (specifically, Word + Excel)
Ideal Candidate must be:

Self-starting, intelligent and a quick learner
A strong team player with a keen interest in mentoring and grooming team members
An intense perfectionist with extreme attention to detail
At home in a competitive environment, with stretch targets that team must achieve
Thrives in collaborative, team-oriented environments with on/offsite team members
Able to multi-task, prioritize + execute in a fast-paced, dynamic and often demanding environment (i.e. action and results oriented)
An assertive communicator — proactively willing + ready to learn or instruct
Love people; great at coaching and instructing teams of talented individuals
Top 3 Reasons why Candidates apply to Hugo:

One of the best work and team environments in Nigeria, working alongside young, talented, and intellectually curious individuals
Colorful + dynamic work culture that inspires growth and creativity; zero tolerance for work politics
Fast paced, meritocratic and entrepreneurial environment. Learn new career + life skills, including hard, soft, technical and leadership skills
This Job is for You if you are:

Passionate about your professional development, and in creating a brighter future for yourself and family, amidst equally driven and talented colleagues
Interested in an opportunity to work + lead from within a global company
Interested in working in a healthy and vibrant work culture that will push you to be a peak performer

How to Apply
Interested and qualified candidates should send their Application and CV to: careers@hugotech.co

Application Deadline  30th November, 2018